Lost In Albania shall make every effort to ensure that the information contained in the tour descriptions on this homepage is as precise and accurate as possible.

The commitment of Good Faith

• Tour Price:
  In the case of a Private Tour (Road Trips), the price shall be negotiable between the Company and the Client based on current rates and tariffs and the Client’s wishes and preferences. No refund or reduction will be made for non-utilization of any item or service included in the tour price finally agreed between the Company and the Client for any reason whatsoever.
  
  
• Passports, Visas
  Each participant must:
  • Personally be responsible for obtaining an appropriate visa valid for the duration of the tour and stay in Albania.
  • Personally ensure that he/she has a valid passport. Lost In Albania cannot be held liable for any loss of passport(s) due to any reason whatsoever.
    
    
• Reservation
  A reservation must be made in written form by e-mail accompanied by an acknowledgment of these Terms and Conditions. The reservation shall become a binding contract between the Client and Lost In Albania only upon issuance by Lost In Albania of written confirmation of the reservation and payment by the Client of at least 25% deposit, depending on the tour, at least 20 days prior to the commencement of the tour. If the booking is made less than 20 days prior to the commencement of the tour, full payment of the tour is required.
  
  
• Payment
  The deposit must be paid by bank transfer or PayPal, at the time of reservation. The remaining portion of the tour price agreed between the Client and Lost In Albania must be paid by the Client 5 days prior to tour departure. When your tour is booked less than 20 days in advance, we charge the full amount rather than the deposit. When you book a Day Tour, the total amount is to be paid at least 24h prior to tour departure. In our tours, the online transfer fee is covered by Lost In Albania.
  
  
• Cancellation
  Cancellations must be submitted in writing and shall be effective only when received by Lost In Albania. For all cancellations made 20 days or more prior to the commencement of the tour, all amounts already paid to Lost In Albania shall be reimbursed to the Client, less the booking and bank transfer fee. For later cancellations, Lost In Albania shall apply the following policy:
  • Less than 20 days but more than 5 days prior to departure: The Company retains 50% of the payment made.
  • 5 days or less: No refund.
  • If the Client fails to arrive for the start of the tour at the scheduled time and place or is unable to do so for any reason whatsoever, including the lack of valid travel documents (passport, visa, etc.), he/she shall not be eligible for any refunds.
    
    
• Booking Changes
  The Client has the right to request non-major modifications of the tour, including the commencement date, route, destination, activities, and duration, that do not materially affect the total price of the tour. 
  
  
• Tour Cancellations/Modifications by Lost in Albania
  In the event of unforeseeable caused by weather conditions (heavy rains, thunderstorms, fires, etc.) or public services (changes in the schedule of air transport and railway), Lost In Albania reserves the right to cancel the tour or make changes to the travel arrangements as follows:
  • If the tour is canceled prior to the departure date, Lost In Albania shall notify the Client at the earliest possible date and refund all the amounts that have been paid by the Client less the booking and bank transfer fee.
  • If unforeseeable events and dangerous occurrences, which could put the lives of the tour participants at risk, occur during the tour, then Lost In Albania reserves an exclusive right to change any travel arrangements either directly from its headquarters or indirectly by the decision of its tour guides and group leaders. In such a case, all travel dates and itineraries shall be altered without the Client being entitled to any refund or compensation of damages.
    
    
• Insurance
  The Client is highly recommended obtaining appropriate international insurance valid during the entire stay in Albania Assumption of risk and release of liability Participating in the tours organized by Lost In Albania may involve the risk of injury, mental or emotional trauma, disability or property damage from hazards and dangers associated with such activities as hiking, swimming, etc., including but not limited to injuries resulting from slipping or falling on uneven terrain, injury or illness resulting from exposure to the cold, sun, windy or other weather conditions, injury resulting from non-use, misuse or failure of equipment, as well as improper treatment of animals. Certain risks are inherent in these activities and can not be eliminated or mitigated. By making a reservation with Lost In Albania, the Client affirms that he/she has considered these risks, that his/her participation in the tours organized by or involving Lost In Albania is entirely his/her choice, and that he/she agrees to freely accept and fully assume all such risks as well as any other risks involved in participating in the tours and tour activities organized by Lost In Albania and the possibility of any resulting injury, loss or damage. The Client and its beneficiaries agree to release, waive and discharge Lost In Albania and all of its employees, guides, and representatives from and against any and all presently existing and/or future liabilities, damages, actions, and claims relating to or arising from any activity, occurrence or event involving Lost In Albania. 
  
  
• Health/Medical Condition of the Client
  The Client confirms and represents to Lost In Albania that he/she is in good health and does not suffer from any serious medical condition that may be aggravated by participating in the tour activities, some of which may be physically demanding. If the Client becomes unable to complete the tour due to intentionally undisclosed health conditions, he/she shall not be entitled to seek any compensation whatsoever from Lost In Albania. The Client must inform Lost In Albania in advance of any impairment or disability that may limit his/her participation in the tour activities. Lost In Albania shall endeavor to make reasonable efforts to address the needs and/or requirements of individuals with impairments or disabilities.